Privacy Policy

Introduction

Debes De ("we", "us", or "our") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and disclose your personal data, as well as your rights concerning that data. We are committed to ensuring that your privacy is protected in compliance with the General Data Protection Regulation (GDPR) and relevant UK data protection laws.

Please read this policy carefully to understand our practices regarding your personal data and how we treat it. By visiting our website or using our services, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We may collect and process the following personal data from you:

  • Personal identification details: Full name, address, email address, telephone number, and any other contact details you provide.

  • Payment information: Payment details and transaction information (but we do not store your full payment card details).

  • Usage data: Information about how you use our website and services, including IP addresses, browser types, device identifiers, and other analytical data.

  • Marketing and communications data: Preferences regarding receiving marketing from us and your communication preferences.

  • Special category data: In some cases, we may collect sensitive personal data, such as health information or personal experiences relevant to coaching services, but only with your explicit consent.

2. How We Use Your Information

We use your personal data for the following purposes:

  • To provide coaching services: Processing your personal data to deliver one-to-one coaching, workshops, or membership services that you request.

  • To process payments: Managing payments and transactions related to services.

  • To communicate with you: Sending confirmations, updates, or information about your coaching sessions or memberships.

  • Marketing communications: If you have opted in, we may send you information about upcoming events, promotions, or news from Debes De. You may unsubscribe at any time.

  • Improving our services: Analysing usage data to improve our website, services, and customer experience.

  • Legal obligations: Complying with legal requirements, such as tax obligations or responding to lawful requests from authorities.

3. Sharing Your Information

We do not share your personal data with third parties, except in the following circumstances:

  • Service providers: We may share your information with trusted third-party service providers who assist us in delivering our services, such as payment processors, IT service providers, and marketing platforms. These parties are required to handle your data securely and in compliance with applicable data protection laws.

  • Legal obligations: We may disclose your personal data if required to do so by law, such as in response to a court order or other legal request.

  • Business transfers: If we sell or transfer part of our business, your personal data may be shared with the buyer or new owner.

We do not sell or rent your personal data to third parties for marketing purposes.

4. International Data Transfers

We may transfer your personal data outside of the UK and the European Economic Area (EEA) to third-party service providers. In such cases, we will ensure that your data is protected by requiring that the third parties receiving your data comply with GDPR or equivalent legal standards.

5. Data Security

We take the security of your personal data seriously and implement appropriate technical and organisational measures to protect it from unauthorised access, loss, or disclosure. These measures include encryption, secure servers, and access controls. However, please note that no method of transmission over the internet or electronic storage is 100% secure.

6. Data Retention

We will retain your personal data only for as long as necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. After this period, we will securely delete or anonymise your data.

7. Your Data Protection Rights

Under the GDPR, you have the following rights concerning your personal data:

  • Right to access: You have the right to request copies of your personal data that we hold.

  • Right to rectification: You can request that we correct any inaccurate or incomplete personal data.

  • Right to erasure: You can request that we delete your personal data, subject to certain legal obligations.

  • Right to restrict processing: You have the right to request that we limit how we process your data.

  • Right to data portability: You can request that we transfer your data to another organisation or directly to you.

  • Right to object: You have the right to object to our processing of your personal data in certain circumstances, such as for direct marketing purposes.

To exercise any of these rights, please contact us at [insert contact email].

8. Cookies

Our website uses cookies to improve your experience and analyse website traffic. Cookies are small data files stored on your device. You can choose to disable cookies through your browser settings; however, this may affect your ability to use some features of our website.

For more information, please see our [Cookie Policy].

9. Changes to Our Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the updated policy on our website.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

Debes De
Email: privacypolicy@debesdecoaching.com

Effective Date: September 2024