Terms & Conditions
1. Introduction
These Terms and Conditions ("Terms", "Agreement") govern your use of our website, services, and products. By accessing or using our website and services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our services.
2. Company Information
Debes De is a coaching service providing one-to-one coaching, group workshops, and online membership services. Our registered address is:
285a Gloucester Road
Tapestry Irving Limited
Company Registration Number: 15253716
Contact Email: termsandconditions@debesdecoaching.com
3. Use of Our Services
By using our services, you agree to:
Be at least 18 years of age or have the consent of a legal guardian to use our services.
Provide accurate, complete, and up-to-date information when registering or contacting us.
Use our services only for lawful purposes, in accordance with these Terms and any applicable laws and regulations.
We reserve the right to refuse service to anyone at our discretion, including the suspension or termination of any user account that violates these Terms.
4. Coaching Services
One-to-One and Group Coaching:
Coaching sessions are scheduled based on mutual availability and agreed-upon times.
You agree to attend sessions on time. Late arrivals may result in a shorter session, and cancellations must follow our cancellation policy outlined in Section 5.
Group coaching programs involve multiple participants who attend sessions together to work on shared topics or personal development goals.
By joining a group coaching program, you agree to respect the privacy and confidentiality of other participants, and refrain from sharing their personal details or stories outside the group.
Sessions will follow a fixed schedule, and it is your responsibility to attend each session. Refunds or makeup sessions are not typically available for missed group sessions unless otherwise agreed.
Monthly Accountability Membership:
As part of this membership, you will have access to goal-setting sessions, check-ins, community resources, and any other benefits as described on our website.
Membership renews automatically on a monthly basis unless cancelled in accordance with Section 5.
5. Payments and Cancellation Policy
Payments:
Payments for services, including coaching sessions and memberships, must be made in full before services are delivered. Payment can be made through accepted payment methods as detailed on our website.
Prices for services are listed on our website and may be subject to change. Any price changes will be communicated to you in advance and will not affect existing bookings or memberships.
Cancellations:
One-to-One Coaching: You must provide at least 24 hours’ notice if you wish to cancel or reschedule a coaching session. If you cancel with less than 24 hours’ notice or fail to attend, we reserve the right to charge for the missed session.
Group Coaching: Group coaching programs typically follow a structured schedule with multiple sessions. Due to the nature of group coaching, cancellations are not eligible for refunds. If you cannot attend a group session, no makeup session will be offered unless otherwise stated. In some cases, we may provide recorded sessions if applicable.
Monthly Accountability Membership: You may cancel your membership at any time by contacting us in writing. Membership cancellations must be made before the renewal date to avoid being charged for the next month. No refunds will be given for partial months.
6. Refund Policy
One-to-One and Group Coaching:
Refunds are generally not offered for completed coaching sessions. If you are unsatisfied with a session, please contact us to discuss your concerns, and we will do our best to resolve the issue.
Group coaching programs are generally non-refundable once the program has started. If you need to withdraw before the program begins, a partial refund may be offered depending on how close to the start date the cancellation occurs. Once the program has started, no refunds will be issued.
Monthly Accountability Membership:
No refunds are provided for payments already made for the membership. You may cancel at any time, but your membership will remain active until the end of the current billing cycle.
7. Intellectual Property
All content, materials, and resources provided by Debes De, including but not limited to coaching materials, logos, website content, and digital downloads, are the intellectual property of Debes De and/or its licensors. You agree not to reproduce, distribute, modify, or exploit any of the content without express written consent from us.
8. Liability and Disclaimers
While we are committed to providing high-quality coaching services, you acknowledge and agree that:
No Guarantee of Results: Coaching is a collaborative process, and while we will provide guidance and support, we cannot guarantee specific outcomes. Success depends on your commitment and effort.
Limitation of Liability: To the fullest extent permitted by law, Debes De will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues arising from your use of our services, even if we have been advised of the possibility of such damages.
No Professional Advice: Our services do not constitute legal, medical, financial, or psychological advice. If you need professional advice in any of these areas, please seek assistance from a qualified professional.
9. Your Obligations
You agree to:
Participate in the coaching process in good faith and with a willingness to engage in self-reflection and take action.
Keep any information or materials shared during sessions or within the accountability community confidential, including other participants' personal details.
10. Privacy
We take your privacy seriously. Any personal data you provide to us will be handled in accordance with our [Privacy Policy]. By using our services, you consent to the collection and use of your personal information as described in that policy.
11. Changes to These Terms
We may update these Terms from time to time to reflect changes in our services, policies, or for other operational, legal, or regulatory reasons. Any significant changes will be communicated to you, and by continuing to use our services after those changes take effect, you agree to be bound by the revised terms.
12. Governing Law
These Terms and your use of our services are governed by the laws of England and Wales. Any disputes arising from or related to these Terms or our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.
13. Contact Information
If you have any questions or concerns about these Terms or any aspect of our services, please contact us at:
Debes De
Email: termsandconditions@debesdecoaching.com
Effective Date: September 2024